Shipping

Shipping Information

Shipping Time

We strive to ship orders as quickly as possible. Orders for in-stock items placed before 3:00 pm are typically shipped the same business day. However, out-of-stock items and bespoke or personalised products will be subject to extended lead times. If you have a time-sensitive need or a specific deadline, please don't hesitate to let us know, and we will do our best to accommodate.

Shipping Charges

Shipping charges are determined by the delivery address and the delivery service you select. It is your responsibility to ensure the correct postcode is entered.

You can view the actual shipping charges upfront. Simply register on our website, add the desired products to your shopping basket, and the total charge for your order will be displayed in the basket.

If, for any reason, the shipping charge is not displayed, please contact your Account Manager or call 0800 110 5781 for assistance.

Returns

Unwanted Items

If you've ordered items which you no longer want, please contact us by emailing customerservice@trade-id.co.uk or calling 0161 475 5617. Be sure to include your order number, the items you'd like to return, and the reason for the return.

We are happy to accept non-faulty items back within 7 days of delivery, provided they are in resaleable condition. Items must be unused, not personalised, and in their original packaging. The company reserves the right to determine whether the items meet these conditions.

If you wish to return non-stock items ordered in error, we may not be able to process the return as it will depend on the conditions set by the manufacturer or our supplier. However, if we are able to accommodate the return, please note that a supplier handling or restocking fee may apply.

All returned non-faulty items will be inspected to ensure they meet the outlined conditions.

Please note, the cost of returning non-faulty items is the responsibility of the customer.

Faulty Items

Should you receive any goods that are faulty, please notify us within 30 days from the delivery date by emailing customerservice@trade-id.co.uk or calling 0161 475 5617. Please provide your purchase order number, a description of the fault, and any supporting photos or videos.

Upon receiving your notification, we may automatically initiate a Return Material Authorisation (RMA) or we may refer you on to our technical support team for further troubleshooting.

If a return is necessary, we will arrange for our designated courier to collect the faulty goods. However, you are responsible for securely packaging the goods and making them available for collection. Please note, collections will only be made from the original delivery address. If the goods have been sent elsewhere, you will need to arrange for their return to the original address for collection.

Once the goods are returned, we will inspect them within 5 business days. If the goods are found to be faulty, we will offer either a repair, replacement, or credit/refund, depending on the circumstances.

Shipping Damage

If you receive an item that has been damaged during shipping, we will either send a replacement item or ship the necessary replacement parts (for items requiring assembly or containing damaged components). Replacement products or parts will be shipped using our standard shipping methods.

In some cases, we may need your assistance in filing a claim with the shipping company that caused the damage. To help with this process, please take a picture of the package upon arrival if it appears damaged.

We will arrange to collect any damaged merchandise that needs to be returned.

Any delivery disputes, including lost, damaged, or missing items, must be reported to us within 14 days of the dispatch date. This ensures we can address the issue with our distribution partners within their required timeframe.

Printer Replacement and Warranty Terms

Replacement Eligibility

Fault Report: The issue must be reported within 30 days of delivery.
Print Limit: The printer must not have printed more than 30 cards.
If these conditions are not met (e.g., fault reported after 30 days or more than 30 cards have been printed), a replacement will not be provided.

Technical Support

If the issue doesn’t meet the replacement conditions, the Technical Support department will attempt to resolve the issue via email.
If we can't resolve the issue via email, we'll issue an RMA (Return Merchandise Authorisation) so you can return the printer for repair. Please note that under our return-to-base policy, you're responsible for shipping the printer back to us for the repair.

Repair Charges

Repairs may incur charges if the issue is not covered by the manufacturer’s warranty.

Warranty Exclusions

Warranty exclusions may include, but are not limited to the following:

Physical or accidental damage.
Printhead issues.
Electrical mishandling.
The duration of the warranty (usually given in years).

BACKGROUND:

Digital ID understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, trade-id.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”	means an account required to access and/or use certain areas and features of Our Site;
“Cookie”	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law”	means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal Data”	means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
“We/Us/Our”	means Digital ID, a limited company registered in England under company number 02819044 whose registered address is Digital ID, Highbank Court, No.3, High Bank Side, Stockport, England, SK1 1HG.

Information About Us
1. Our Site is owned and operated by Digital ID, a limited company registered in England under company number 02819044 whose registered address is Digital ID, Highbank Court, No.3, High Bank Side, Stockport, England, SK1 1HG.
2. Our VAT number is 560627739.
3. David Hinchcliffe, VP and Operating Director, has been assigned responsibility for overall oversight of our GDPR compliance program and can be contacted by email at gdpr@digitalid.co.uk.
4. The Data Protection Officer is: GRCI Law, Unit 3, Clive Court, Bartholomew's Walk, Ely, Cambridgeshire, BC7 4EA and can be contacted by emailing gdpr@digitalid.co.uk

What Does This Policy Cover?
1. This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

Your Rights
1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
  1. The right to be informed about Our collection and use of personal data;
  2. The right of access to the personal data We hold about you (see section 12);
  3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
  4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
  5. The right to restrict (i.e. prevent) the processing of your personal data;
  6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  7. The right to object to Us using your personal data for particular purposes; and
  8. Rights with respect to automated decision making and profiling.
2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):
1. name;
2. business/company name
3. contact information such as email addresses and telephone numbers;
4. demographic information such as post code;
5. IP address;
6. web browser type and version;
7. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

How Do We Use Your Data?
1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
  1. Providing and managing your Account;
  2. Providing and managing your access to Our Site;
  3. Personalising and tailoring your experience on Our Site;
  4. Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you);
  5. Personalising and tailoring Our products and/or services for you;
  6. Replying to emails from you;
  7. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by visiting https://www.trade-id.co.uk/account/marketingPreferences;
  8. Market research;
  9. Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;
3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email or telephone with information, news and offers on Our products or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
4. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
5. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

How and Where Do We Store Your Data?
1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, or for as long as We have your permission to keep it.
2. Your data will only be stored in the United Kingdom.
3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
4. Steps We take to secure and protect your data include:
  1. Site secured using SSL
  2. All personal data encrypted in transit
  3. User account password criteria in place
  4. Remote web server access restricted to authorised IP addresses only
  5. Remote web server access restricted to authorised members of staff only
5. Website hosted at a Tier 3 UK data centre with the following standards: ISO 27001 certified, PCI-compliant and secured to UK government IL4 standards

Do We Share Your Data?
1. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
2. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing and delivery of goods. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

What Happens If Our Business Changes Hands?
1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

How Can You Control Your Data?
1. In addition to your rights under the GDPR, set out in section 4, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

Your Right to Withhold Information
1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
2. You may restrict Our use of Cookies. For more information, see section 13.

How Can You Access Your Data?
1. You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at gdpr@digitalid.co.uk or using the contact details below in section 14. Alternatively, please refer to Our Data Protection Policy

Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a notification.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be strictly necessary. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie	Purpose	Strictly Necessary
ASP.NET_SessionId	Identify and track basket items	Yes
.ASPXAUTH	Identify and track basket items	Yes
cookieconsent_status	Notifies user that we use cookies	No

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products or services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics services used by Our Site uses the following Cookies:

Name of Cookie	Provider	Purpose
_ga	Google	Used to distinguish users.
_gid	Google	To store and count pageviews.
_gat	Google	To store and count pageviews.
_ga_#	Google	To store and count pageviews.
_dc_gtm_#	Google	To store the number of service requests
hjIncludedInSample	Hotjar	This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
hjMinimizedPolls	Hotjar	This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site.
_hjSessionUser_#	Hotjar	To store a unique user ID.
_hjSession_#	Hotjar	To provide functions across pages.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Contacting Us
1. If you have any questions about Our Site or this Privacy Policy, please contact Us by email at gdpr@digitalid.co.uk by telephone on 0161 480 4462. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

Changes to Our Privacy Policy
1. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

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